Available for new clients --:-- in Davao

Operations and reporting that keep running without you in the room.

Remote operations and virtual assistant support for business owners and small teams. KPI reporting, process documentation, and AI-assisted automation that turns a recurring task into a system, not a standing chore.

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Maximo Beniares Jr.

AI Operator Specialist · Based in Davao, PH

Experience

Operations Manager · 11 years in BPO, 5 in leadership

Industries Supported

Retail, logistics, content moderation, fintech, healthcare

CRTFD-trained AI Operator Specialist, 2026 · targeting AU/NZ and US clients

I'm a CRTFD-trained AI Operator Specialist providing remote operations and virtual assistant support to Western business owners and teams. My focus is systems - KPI reporting, process documentation, and AI-assisted automation that turns a recurring task into something that runs without me in the room.

At Office Partners 360 (now part of iQor) I ran three simultaneous client accounts covering 100 agents and 8 team leaders - and I bring that same standard of accountability to every deliverable below.

SLA held
(91-95%)

QA held
(97-98%)

Accounts run
at once

Agents,
8 leaders

Where I Help

What I actually do, and the proof behind it.

Every tile is the full story - nothing here is hidden behind a click.

AI-Powered Operations & Automation

Building and documenting systems (Make.com, Claude/MCP workflows) that cut recurring task time and keep running unattended. Flagship example: a 5-module email triage automation that cut per-email handling time by 80 percent.

View the full case study →

KPI Reporting & SOP Documentation

A 30-step Weekly KPI Review SOP with decision points and escalation paths, stress-tested twice against a reader with zero prior context.

Market Research

A 5-competitor findings grid with a confidence rating on every data point, plus timed recommendations.

Content Production

A 3-post LinkedIn batch from a single topic, each with a distinct hook and call to action.

Visual & Brand-Consistent Deliverables

A 5-slide client-facing vendor proposal with a full brand kit applied, checked against a six-point visual quality standard before it shipped.

Client Onboarding & Priority Management

A simulated first client week end to end - file system setup, prospect research, outreach quality control, and a real competing-deadline decision.

Case Studies

Two problems, solved - with the numbers to prove it.

Built during CRTFD Phase 1 practice engagements with illustrative data. The methods and results are real and repeatable.

Case Study 01 · Small Business Ops

Turning a watched inbox into a self-reporting one

CRTFD Day 17 practice engagement

Problem

Catching a new client email meant someone had to be actively watching the inbox - open it, assess urgency, log it manually, and draft a reply from scratch. About 5 minutes per email, none of it happening unless someone was watching at the right moment.

Approach

Built a 5-module automation connecting Gmail, Sheets, and Slack. Checks the inbox every 15 minutes, logs and flags priority straight from the subject line, and drafts a first-pass reply held for human review before anything sends.

Result

Manual handling time per email cut from about 5 minutes to about 1 minute of review. Zero missed items since it went live.

Impact

0 hrs

Saved per year at the stated volume - close to a full working month back, after a conservative 20 percent discount applied to the raw estimate.

Case Study 02 · BPO Operations

Same brief, same data, two different processes

CRTFD Day 5 practice engagement

Problem

A weekly 3-deliverable client reporting brief typically took 20-30 minutes to reach a first draft and ran 2-3 revision rounds before it was client-ready.

Approach

Produced the identical brief for the same data twice: once as a standard VA would, once using a structured AI-assisted workflow with client tone and metrics already on file.

Result

0 min or less

Time to first draft, down from 20-30 minutes.

Impact

0 round

Revision rounds, down from 2-3 - freeing review time for judgment calls, not proofreading.

Work Samples

Seven more samples, each proving a specific skill.

Full write-ups and source files available on request.

SOP

Weekly KPI Review Process SOP

A 30-step documented procedure with decision points and escalation paths, stress-tested twice against a reader with zero prior context.

Process documentation · written communication

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Research

Competitive Market Analysis

A 5-competitor findings grid with a confidence rating on every data point, plus timed recommendations.

Research & synthesis · decision support

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Content

LinkedIn Content Batch

A 3-post batch from a single topic - each post its own hook and call to action, none of them reading the same.

Content creation · platform-native formatting

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Visual

Vendor Proposal Deck

A 5-slide client-facing proposal with the client's full brand kit applied and checked against a six-point visual quality standard.

Visual content · brand consistency

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Ops

Client Onboarding & Prioritization Sprint

A simulated first client week end to end - file system, prospect research, outreach quality control, and a competing-deadline decision.

Client onboarding · priority management

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Comms

Professional Email Set

Three emails across three audiences - a prospective buyer, an external maintenance vendor, and the business owner - each adjusted in tone while following the same lead-with-the-point standard.

Client communication · stakeholder range

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Reporting

Weekly Agency Report

A Gold Standard 5-section status report that traces a billable-hours shortfall to two client-side approval delays, not a capacity problem, and closes with named-owner recommendations.

Client reporting · root-cause analysis

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